Snai FAQ — All your questions answered here

To register, you'll need:

• Full name (as it appears on your National ID)
• Active email address
• Bangladeshi mobile number
• Strong Password
• Date of birth (must be 18 or older)

You may be asked to provide a photo of your NID or passport later for identity verification.

Under snai's rules, each individual is only allowed one account Only one account per person is allowed. Creating multiple accounts is strictly prohibited and, if detected, all associated accounts may be permanently closed. Please follow this rule in the spirit of responsible gaming.

On the login page, click the "Forgot Password?" link. Enter your registered email address and a reset link will be sent within minutes. The link is valid for 24 hours. Don't forget to check your spam folder.

If your account has been suspended, email support@snai.bio with the subject line "Account Suspended" and include your username and registered mobile number. The support team will get back to you within 24 hours with the reason and next steps.

snai accepts Bangladesh's most popular payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Local Bank
• Card: Visa, Mastercard
• Crypto: USDT, BTC, and more

Learn more Payment Page View.

The minimum deposit on snai varies by payment method. With bKash and Nagad, you can deposit from as little as ৳200. Minimums for bank transfers and cards may be slightly higher. Check the Payment Page for the latest limits.

Withdrawal timeframes vary by payment method:

• bKash / Nagad: 1–3 hours (usually instant)
• Bank Transfer: 1–3 business days
• Crypto: 1–24 hours

Withdrawals may be delayed if KYC verification is not complete. It's important to verify your account before making your first withdrawal.

First, wait 30 minutes — payments are often still being processed. If the funds still haven't arrived, email support@snai.bio with your transaction ID and a screenshot. Your money is safe — funds are refunded in the event of a technical issue.

Withdrawal limits depend on your account level and payment method. VIP accounts come with higher daily and monthly withdrawal limits. For detailed limit information, Payment Page view it or contact support.

A welcome bonus is available on your very first deposit. Accept the bonus offer during registration and use the designated bonus code on your first deposit — the bonus will be credited to your wallet automatically. To view the full terms and conditions Promotions Page View.

A wagering requirement means how many times you need to bet a bonus amount before you can withdraw it. For example, a 20x wager on a ৳1,000 bonus means you need to place ৳20,000 in bets. Each bonus has its own terms — always read them before claiming.

Once you receive free spins, they'll appear in the "Bonus" section of your dashboard. They activate automatically when you open the designated slot game. Free spins are typically valid for 7 days — make sure to use them in time.

A percentage of your net losses within a set period is returned to you as cashback. Cashback is typically credited on a weekly or monthly basis, and the amount depends on your VIP level and total losses. To find out more, Promotions Page View.

During deposit, enter the code in the "Voucher/Bonus Code" field on the payment form and click "Apply". If the code is valid, the bonus will be added automatically. To get the latest voucher codes, Voucher Page View.

snai offers 500+ games, including:

• Slots: Classic & video slots, jackpot slots
• Live Casino: Live Roulette, Blackjack, Baccarat, Andar Bahar
• Sports Betting: cricket, football, tennis, and more
• Lottery: Various Lottery Game Types
• Crash Games: Aviator and many more

Yes, snai is fully mobile-optimized. You can play directly from your browser on both Android and iOS devices. You can also download the snai mobile app for an even smoother experience. To learn more about the app, Platform Page View.

All games on snai use internationally certified RNG (Random Number Generator) technology. Live games are run by real dealers and are fully transparent. Regular audits by third-party auditors ensure every outcome is completely fair and unbiased.

Log in and On the lottery page Go. There you'll find all active lottery draws. Pick your preferred lottery and buy a ticket — payment is deducted directly from your wallet balance. Results will be shared via email and on your dashboard after the draw.

Yes, snai is completely safe. Your personal information and financial transactions are protected with SSL encryption. No data is shared with third parties. To learn more about our privacy policy Privacy Policy Page View.

After logging in, go to Account Settings and click on the "Security" tab. You'll find the option to enable 2FA there. It can be set up via Google Authenticator or SMS. Once enabled, you'll need an additional code each time you log in — keeping your account significantly more secure.

Change your password immediately and log out of all active sessions. Then notify us at support@snai.bio. Our security team will investigate promptly and may temporarily suspend the account until the issue is resolved.

No. snai does not sell or share your personal information with any third parties. Only limited data is used where legally required or for payment processing. To read our full data policy, Privacy Policy Read.

Ways to contact snai support:

• Email: support@snai.bio
• Live Chat: Chat button at the bottom-right corner of the site
• Support Ticket: From the account dashboard

Support is available 24/7 and assistance is provided in Bangla.

Live chat is typically answered within 2–5 minutes. Email responses may take up to 24 hours. For urgent matters, use live chat — it's the fastest option. When contacting us by email, make sure to clearly state the subject of your query.

First, reach out to support via live chat or email. If the issue isn't resolved, send a formal complaint to support@snai.bio with the subject line "Formal Complaint". We aim to respond in writing within 72 hours. Our Terms & Conditionscontains the detailed complaints process.

snai takes responsible gaming seriously. You can set deposit limits, session limits, or self-exclusion from your account settings. If you're concerned about your gaming habits Responsible Gaming Page View or contact support directly.